I find out my car needs a $1500 repair because Ford Season's Ford Hendersonville NC did a shoddy tuneup and didn't gap the spark plugs which led to coil pack & PCM/ECM failure(pcm is $1000). Tuneup was 5000 miles ago. Car only has 100k. It shouldn't need a new PCM. Never had to replace one on any vehicle.
I had a tuneup done on another car & the spark plug wires went bad after 5000 miles. Neither car was/is safe to drive. I'm guessing they replaced the parts with used ones but I paid for new parts.
Another car had a lock actuator replaced on the driver window but when I got the car back the rear windows were messed up. They said they didn't know what was causing the problems. The rear windows worked fine until they put in the actuator. Offered to replace the window regulator for another $595 but didn't know if that was the issue.
Yet another vehicle they charged $800 to replace the coil pack & do a tuneup. When the CEL came back on they said I needed a new engine for $5500. I took it somewhere else. It needed a valve job for $1444.
They couldn't tell my warranty company what was wrong. The service advisor/tech lied and said it had 80psi on all cylinders. No cylinder leakdown test. It had normal compression on all cylinders except one which had 46 psi because it was cracked. They told me it was ok to take on a trip. I didn't know it was cracked.
It took them an entire year on another vehicle to replace the engine.
I've always had my cars serviced & bought my vehicles here. But no more. For me, this was the final straw. They threw on old parts from the shop floor on my car then expected I'd come back & give them more money in a few months when it broke down. Now I have no idea how many times I was taken advantage of by this dealer & scummy service advisors/techs who have no idea what they're doing.
I've tried contacting them about the issues. They don't return calls or emails.
For anyone who has had good service with no issues, great, but you never know when its going to be like mine or how many times you've been charged for faulty parts or told to replace parts that don't need it like an engine.
Ordinarily, I wouldn't post a review but under the circumstances this was the last straw. I've given them more than one chance to be honest. I just didn't know how dishonest they are.
I feel it is time people know who they're dealing with. If they choose to go back and get swindled then it's on them. They can't say they weren't warned. This used to be a good dealership before changing ownership. Now they're shyster's and people I know who want a brand new Ford have to go to Asheville or Greenville SC and that is a shame.
Why would I take my car to Four Season's Ford Hendersonville NC to repair something they caused? All I can say is beware of Four Season's Ford in Hendersonville North Carolina. You never know when you will be one of the unlucky ones.
Product or Service Mentioned:
Four Seasons Ford Car Repair.
Reason of review: bad auto service led to pcm replacement.
Monetary Loss: $1500.
Preferred solution: Let the company propose a solution.
Hot chocolate machine, Lounge area and tables.
I didn't like:
Faulty shoddy work, Customer service.